So you walk into your local AT&T store or Apple store to pickup a new phone with AT&T service. Chances are you grab a phone that needs a data plan so you are signed up for the $30 per month data package for smartphones or iPhones. You go home feeling good and that you have exactly what you need to use your shiny new device.
Hold the phone... You may have thought that your unlimited data plan was really well.. UNLIMITED.. but read the fine print.. In the cell phone world Unlimited generally means 5GB of data (not sure this is what the dictionary says).
AT&T is now telling us that 3% of you smartphone users are using up 40% of their data network. Now those users have the same data plan that you have and were given the same rules that you were in terms of use. Now AT&T is going to try and tell those people that the plan that they have (only plan that I know of) is not what they need.
So what are customers who use the smartphones the way the sales people tell us we can supposed to do? How much gets us on the BAD list since the sales people do not say anything. They show us all the cool features that we can now take advantage of but never say anything about limiting our use of these cool features.
This is sure to cause some friction at the love-fest that is AT&T wireless. Where is my unlimited data plan with more data than the stock unlimited plan?
